What should I do if I get a suspicious call?

Do not share personal data, hang up if you hear a robocall, search the number on NoCall to see if it was reported, and block the number if it is spam.

Where can I report a phone scam in Spain?

You can report to the Policía Nacional, Guardia Civil, or your regional consumer office. It also helps to report the number on NoCall to warn other users.

How do I know a call is a scam?

Warning signs include: fake urgency, requests for bank details, unsolicited prizes, impersonation (your bank, Social Security), robocalls, and threats.

Vishing is voice phishing: scammers call pretending to be your bank or another organisation to steal login details. No bank will ask for passwords by phone.

What to do about a suspicious call

Phone scams in Spain are getting more sophisticated. The NoCall community has reported more than 0 suspicious calls, from telemarketing to fake bank impersonation. Knowing how to react can protect your data and your money.

Warning signs

Artificial urgency

"Your account will be blocked in 24 hours", "Act now or you will lose access". Legitimate companies do not pressure you like that.

Requests for bank details

They ask for card numbers, PINs, passwords, or SMS codes. Your bank will never ask for this information over the phone.

Caller ID spoofing

They pretend to be your bank, Social Security, Correos, or a well-known company. The number on screen may even match the official one — scammers can spoof it.

Fake prizes and lotteries

They tell you that you won a draw you never entered. To "claim" the prize they ask for personal data or an upfront payment.

Robocall

A recording asks you to press a digit or call back. Hang up immediately.

What to do step by step

1. Do not share personal information

Never give bank details, passwords, national ID numbers, or other sensitive data by phone to a stranger. No bank or official body will ask for these details over the phone.

2. Hang up if you are unsure

If something feels wrong, hang up. If it were truly important, they would reach you through other channels. You can always call the organisation's official number yourself to verify.

3. Check the number on NoCall

Search the number in our database. With more than 79 identified numbers, you will often find information if others already reported it — risk score, category, and community comments.

4. Block the number

If you confirm it is spam or a scam, block the number. With the NoCall app, numbers that are already reported can be blocked automatically.

5. Report the call

Reporting the number on NoCall helps the whole community. Each report feeds the risk score and helps other users block it automatically. 0 new reports were filed today.

Common phone scams

Vishing (voice phishing)

They pretend to be your bank to steal online-banking credentials. They may know your name and partial account details. Hang up and call your bank's official number.

Missed international call

You get a missed call from a foreign number. Calling back can trigger a high per-minute rate. Never return calls to unknown international numbers.

Fake tech support

They claim your PC has a virus or your line will be cut off. They want remote access or an immediate payment. Microsoft, Apple, and similar companies do not cold-call you like this.

"Relative in trouble" scam

Someone pretends to be a relative who urgently needs money (accident, arrest). Always verify by calling your relative on a number you trust before you act.

Where to report

Policía Nacional: Online reporting at policia.es or at a police station.
Guardia Civil: Online reporting or at a Guardia Civil post.
INCIBE (017): Free, confidential cybersecurity helpline.
Robinson List: For unauthorised telemarketing, register to reduce sales calls.
NoCall: Report the number on our platform to alert the community.

Check a suspicious number

Enter the number that called you to read community reports: