Letter to stop sales calls: right to object
Fill in the details of the company that keeps calling you and your own, and we will prepare a letter, ready to copy or print, that exercises your right to object to direct marketing. It follows the official form of the Spanish Data Protection Agency (AEPD).
How to send it
- Send it to the company in a way that proves it was received: the data protection channel shown on its website, an email, or a registered or courier letter with acknowledgement of receipt. You do not have to use the channel the company suggests: any official contact point of the company will do.
- Sign it: the request must identify you and be signed. If the company has doubts about your identity, it can ask for more information, but you do not need to attach a copy of your ID.
- The company has one month to deal with your request, and doing so is free of charge.
- Keep a copy of the letter and the proof of sending. If there is no answer within a month, or the calls continue, you can complain to the AEPD with that copy, any answer you got and, for each call, the number that called and the date and time.
Not sure whether they were allowed to call? Take the 3-question test
Want to know where they got your number? Write a right-of-access letter
Sources (in Spanish)
- Formulario de solicitud para el ejercicio del derecho de oposición (modelos A y B e instrucciones) · Agencia Española de Protección de Datos
- Publicidad no deseada · Agencia Española de Protección de Datos
- Reglamento (UE) 2016/679, General de Protección de Datos, artículo 21 · Diario Oficial de la Unión Europea
- Ley Orgánica 3/2018, de Protección de Datos Personales y garantía de los derechos digitales, artículos 12 y 18 · Boletín Oficial del Estado
This content is for information only and is not legal advice.
Which countries it covers
The letter follows model B of the AEPD's official form (objection to direct marketing, including profiling) and relies on Article 21 GDPR and Article 18 of Spain's LOPDGDD. It is meant for companies that call you in Spain.
The letter is created in your browser. We do not send or store what you type; we only log that a letter was created, without its content.
Frequently asked questions
What is the right to object?
It is your right to object at any time to a company using your data for direct marketing (Article 21 GDPR). Once you object, the company must stop processing it for that purpose.
Who do I send the letter to?
To the company that calls you, which is the controller of your data. The AEPD does not hold your data: the request goes straight to the company.
How long does the company have to answer?
One month from receiving your request. If it does not answer, or keeps calling afterwards, you can file a complaint with the AEPD.
Do I need to attach my ID?
No. According to the instructions of the AEPD form, if the company doubts your identity it can ask for additional information, without asking for or keeping copies of your ID card, NIE or passport.