Phone scam police report helper
If you were scammed by phone in Spain, the police will ask you to explain what happened. Fill in what you remember and we will prepare an ordered account (timeline, numbers involved, payments and evidence) to print or keep on your phone, and explain where and how to report it according to the Policía Nacional.
Where to report it
You can report it at any Policía Nacional station: they are open 24 hours a day, 7 days a week. Take this account printed or on your phone to explain the facts in order.
If the crime is happening right now, call 091 or 112.
The Online Report Office (OVD)
The Policía Nacional's Online Report Office (Oficina Virtual de Denuncias) only accepts these report types:
- Loss of documents and/or belongings
- Theft of documents and/or belongings
- Recovery of documents and/or belongings
- Vehicle theft
- Vehicle recovery
- Theft from inside a vehicle
- Theft from a home and/or business
None of them is a scam, so a phone scam cannot be reported through the OVD: you have to report it at a police station.
The OVD also does not accept facts involving physical violence or intimidation, a known author or one you could recognise, witnesses, or violent or sexual facts, and it cannot be used by a minor.
When a report is filed through the OVD, the system gives a reference number, and the report must be signed at the chosen police station "as soon as possible and never later than 72 hours". Without that signature at the station, the report has no legal validity.
What to take to the police station
- Your identity document: ID card, NIE or passport.
- If the scam was carried out by telematic means, a certificate from your bank or a document showing the fraudulent charges: the police say it is necessary. If you do not have it yet, you can still report, but you may be asked to come back to the station to provide it.
- The evidence you have kept: screenshots, payment receipts and recordings.
Related guides
- How to keep evidence of a fraudulent call or text to report it
- Scammed by phone: which number to call in each case
These guides are in Spanish.
Sources (in Spanish)
- Oficina Virtual de Denuncias: hechos no denunciables, instrucciones y tipos de denuncia · Policía Nacional
- Denunciar: dónde y cómo denunciar, y qué documentación llevar · Policía Nacional
This content is for information only and is not legal advice.
Which countries it covers
Meant for reporting to the Policía Nacional in Spain. What we explain about the Online Report Office and the documents comes from the Policía Nacional pages cited, checked on 26 October 2026.
The account is created in your browser. We do not send or store what you type; we only log that an account was created, without its content.
Frequently asked questions
Can I report a phone scam online to the Policía Nacional?
The Online Report Office only accepts losses, thefts and recoveries of documents, belongings or vehicles, and thefts from inside vehicles and from homes or businesses. A scam is not one of those types, so it is reported at a police station.
How long do I have to sign a report filed through the OVD?
The OVD says it must be signed at the designated police station as soon as possible and never later than 72 hours. If it is not signed at the station, it has no legal validity.
What documents should I take if I was scammed?
Your identity document and, if the scam was carried out by telematic means, a certificate from your bank or a document showing the fraudulent charges. The police say that if you report without it, you may be asked to come back to provide it.
Does NoCall send my report to the police?
No. The account is created in your browser and we do not send or store it. You file the report yourself, at a police station.