Situation guides: what to do about the suspicious
Step-by-step guides from the NoCall team for acting in each suspicious situation.
An AI-cloned voice of a family member: the emergency call asking for money
The voice on the phone sounds exactly like your son, granddaughter or partner, and they need money now. AI can imitate a voice from a few seconds of audio. Here's how to spot the scam and the simple check that beats it.
Selling on Trade Me or Facebook Marketplace and the "buyer" wants your details or sends a link
You list something for sale and a so-called buyer sends a link to "receive the payment" or "book the courier", or asks for your card details. It's a scam aimed at sellers. Here's how it works, how to spot it and what to do if you've already fallen for it.
"You've won a prize": the fake competition call or text that asks you to pay
A call or text says you've won a competition, a phone or a voucher, and all you need to do is pay a small fee or give your card details to claim it. It's a scam. Here's how to spot it and what to do if you've already shared your details.
Job offer on WhatsApp or Telegram: the "task" scam
A stranger offers you easy money from home for liking videos, following accounts or writing reviews. At first they pay you, then they ask you to top up your account. Here's how the task scam works and what to do.
Fake unpaid toll or traffic fine text: what to do and how to check if it's real
You get a text about an unpaid road toll, a speeding fine or a parking ticket, with a link to pay before a penalty is added. It's smishing. Here's how to spot it, how to check whether you really owe anything and what to do if you've already paid.
"I sent you a code by mistake": how your WhatsApp gets stolen
A contact or a stranger asks you to send them a six-digit code you've just received by text. It's the WhatsApp and Telegram account takeover scam. Here's how it works, what to do if you've already sent it and how to lock down your account.
An overseas number is calling me: what to do and how to block it
You get a call with another country's code and you're not expecting anything from overseas. Here are the real risks, why you should never call back, what to do if you already answered or returned the call, and how to block these calls in New Zealand.
"Police" or "the court" is calling me: the fake officer scam
A caller claiming to be a police officer, court official or embassy tells you you're under investigation and demands payment or your details. It's a scam. Here's how to recognise it and what to do in New Zealand.
"Can you hear me?": the call that tries to record you saying "yes"
You pick up, a voice asks "can you hear me?" or "is this the account holder?" and the line goes dead. Can a recorded "yes" be used to sign you up for something? We separate myth from reality and explain how to respond in New Zealand.
"Hi Mum, I've got a new number": what to do if your "child" asks for money on WhatsApp
An unknown number messages you on WhatsApp claiming to be your son or daughter, with a new phone and an urgent bill to pay. Here's how to check it in a minute, what to do if you've already paid, and how to report it in New Zealand.
Fake Microsoft or internet provider tech support: the remote access scam
Someone calls from "Microsoft", "your internet provider" or your antivirus company saying your computer is infected or your connection has been hacked, and asks you to install AnyDesk or TeamViewer. It's a scam. Here's what to do.
Fake debt collectors: threatening calls about a debt you don't owe
Someone calls demanding immediate payment of a debt you don't recognise and threatens court, bailiffs or even arrest. Here's how the scam works, your rights in New Zealand and how to check whether the debt is real.