Situation guides: what to do about the suspicious
Step-by-step guides from the NoCall team for acting in each suspicious situation.
A call from a family member in trouble with an AI-cloned voice: how to check
You hear your son, your granddaughter or your partner: they've had a car accident or been arrested and need money now. It could be a voice cloned with AI. Here's how to check in a couple of minutes and what to do.
Selling on Facebook Marketplace or Gumtree and the "buyer" sends a link or a PayID email
You list something for sale and a keen buyer wants it straight away, but asks you to "upgrade" to a PayID business account, enter your card on a link or arrange their courier. It's a fake buyer scam. Here's how to spot it and what to do.
"Congratulations, you've won": the fake prize call or text that asks you to pay
A call or text says you've won a phone, a gift card or a holiday, and you only need to pay a small delivery fee or share your card details to claim it. It's a fake prize. Here's how to spot it and what to do if you've already paid.
A job offer on WhatsApp or Telegram: the "task" scam
A "recruiter" messages you out of the blue offering easy money from home for liking videos, rating hotels or "optimising" products. The first payments are real; then they ask you to pay in. Here's how the task scam works and what to do.
Fake fine or unpaid toll text: what to do and how to check if it's real
A text says you have an unpaid traffic fine or toll and must pay today through a link or face extra penalties or a licence suspension. It's usually smishing. Here's how to spot it and how to check with your state's fines agency or toll provider.
"I sent you a code by mistake": how your WhatsApp account gets stolen
A friend or a stranger asks you to send them a six-digit code that just arrived by text. If you do, they take over your WhatsApp. Here's how the trick works, how to turn on two-step verification and what to do if you've already sent it.
An overseas number is calling me: what to do and how to block it
You're getting calls from international numbers you don't recognise, sometimes ringing once and hanging up. Here's why it happens, whether answering costs you anything, the warning signs and how to block calls from overseas.
The "police" or "a court" is calling me: the fake officer scam
A caller says they're from the AFP, state police, a court or the ATO: your identity has been used in a crime or there's a warrant for your arrest, and you need to pay or move your money. It's a scam. Here's how to spot it and what to do.
"Can you hear me?": the call that tries to record you saying "yes"
A caller asks "Can you hear me?" or "Is this the homeowner?" and waits for you to say "yes". Can a recorded "yes" really sign you up to something? Here's what's myth, what the real risks are and how to handle these calls.
"Hi Mum, this is my new number": what to do if your "child" asks for money on WhatsApp
An unknown number messages you on WhatsApp claiming to be your son or daughter, with a new phone and an urgent bill to pay. Here's how to check it in a minute, what to do if you've already paid, and how to report it.
Fake Microsoft technician: the call saying your computer "has a virus"
Someone from "Microsoft", "Apple", Telstra or your antivirus calls: your computer is infected and they want you to install AnyDesk or TeamViewer to fix it. It's a scam. Here's how to spot it and what to do if you've already let them in.
Fake debt collectors: threatening calls about a debt you don't owe
Someone calls claiming you owe money on an old loan, a phone bill or a "buy now pay later" account, and threatens court, police or your employer unless you pay today. Here's how to tell a fake collector from a real one, what your rights are and what to do.